FAQ
Welcome to our Help Center. Find answers to common questions below.
Orders
Yes, we can update the shipping address if your order has not yet entered the packing process. Please email us immediately at sales413@tss-serviceonline.com with your order number and the new address.
Note: During busy periods such as promotions, address changes may be limited.
Note: During busy periods such as promotions, address changes may be limited.
Yes! Please contact our Customer Support with your order number, your original email address, and your updated email address. We will update your information and resend your order and shipping confirmation emails to the new address.
Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase.
All sales are final.
All sales are final.
We sincerely apologize for any inconvenience! Please email sales413@tss-serviceonline.com within 7 days of delivery with your order number and photos of the items received. Our team will assist you in resolving the issue promptly.
Products
The display brightness of the new display screen is slightly different from that of the old one. Many old display screen tubes have worn down over time and their colors have turned yellow or gray. When you receive a new display screen, most of them have white light. We consider this to be normal and there is no need to worry. If you purchase an LCD backlit display screen, the light may be very dim when you turn it on. Please don't worry, you need to turn it on for 24 hours before you can see its color change, because we need to heat it up and work for more than 24 hours.
Please test the product as soon as you receive it. If it does not work, take clear photos and videos of the issue and contact us immediately. We will then provide technical support or arrange a return or exchange.
Yes, for many manufacturers who no longer produce or have long ordering cycles, we have some backup or replacement products with the same size and function as the original product, but with some differences in production process. We will send you PDF files of two products for you to verify. The confirmation function does not require any modifications. You can replace the original product directly and then make the payment. We provide warranty for substitute products, and you need to verify it with us before shipping.
If the old product on your machine equipment has the same model as the product you are currently ordering, it can be used normally. Because the models on our website are all international standard models, and each of their standards is established by the original brand, we only sell them and will not add any of our standards. Therefore, the new products you receive will have the same standards as the old ones that were previously updated. If there are any differences between the new one and your old one, you can contact us.
Tests, Shipping and Returns
Yes, we accept returns within 7 days of delivery under specific conditions. Please review our detailed Refund Policy for eligibility, procedures, and conditions.
Orders are processed and shipped within 1–2 business days after payment confirmation.
Delivery Time (Transit Time): 5–10 business days after processing.
Please review our detailed shipping policy on our website.
Delivery Time (Transit Time): 5–10 business days after processing.
Please review our detailed shipping policy on our website.
Yes, TSS service strictly implements 100% pre shipment testing. The testing process of TSS service is standardized to ensure that every LCD panel sent to you meets specifications and is in full working condition.
Appearance inspection: Under standard lighting conditions, check if the screen surface has scratches, cracks, stains, bubbles, or backlight foreign objects.Power-on test: Connect to a standard signal source and check if the entire screen can be properly lit up, and if there are any bright spots, dark spots, flickering screens, etc. We follow strict pixel defect standards.Color and uniformity: Display full white, full black, red, green, and blue pure color images, and check if the brightness uniformity, color spots, and light leakage are within the allowable range.Interfaces and connections: Verify the physical connection and signal transmission of all interfaces (such as LVDS, eDP, etc.) to ensure they are normal.
Payments, Taxes, and Gift Vouchers
We currently accept PayPal for all online orders, ensuring a fast, safe, and secure transaction.
Thank you for your inquiry. The quotation we provide is based on the EXW or FOB terms. This means the quotation covers the factory price of the product and the transportation costs before reaching the designated port/location, but does not include import duties, value-added tax (VAT/GST), customs clearance fees, or local logistics fees in the destination country. These taxes are borne by the importer (your company), and the specific amount is determined by the local customs based on the commodity code (HS Code), value of the goods, and the tax policies of the country. " To help you estimate the total cost more accurately, we can provide: Accurate product descriptions and HS codes, detailed commercial invoices and packing lists for you to consult with local freight forwarders or customs on tax rates
Yes, all discount codes come with an expiry date, which will be indicated at the time of issue. Discount codes cannot be combined with other promotions unless stated otherwise.
Still have questions?
If you couldn't find the answer you were looking for, feel free to reach out to us.
Email: sales413@tss-serviceonline.com
Phone: +86 134 3441 4431
Customer Service Hours:
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+08:00)
